Emails have been adopted as a common communication tool. Emails are one-way communication until the other part responds to it. Email could feel impersonal and add pressure to the other part involved. The use of acronym (ETA) could interrupt the message being sent and generate misunderstandings. If the writer knows the other person is busy why does she insists? If Mark and Jane collaborate as a team this email is not necessary as it is written, everyone should be aware of deadlines.
Listening to the voice of the speaker allows the listener feel and perceive the mood of the conversation. With the first example, I felt a lot of pressure and stress in the email. This feeling disappeared when listening to a voice that invited for collaboration. The voice sounded calm and showed professionalism.
Face 2 Face
Face to face communication is the best way to share important information. While observing the video, I felt personal connection, teamwork and cordiality. Her body language helps to communicate the message. The communicator is polite. The video was taken in a office setting which reflects that there is communication between parts and there is no need of an official meeting to express their needs.
The same message is shared in the three examples. The way I felt changed in every segment. Feelings can interfere with a person’s perception of communication. “Communication is not just words” (Stolovich, 2010). Since 93% of the communication is non-verbal, the use of just words limits the message. The tone of her voice, her gestures and her body language tells me, she that she is a team player.
I would prefer face to face or videoconference if distance becomes a challenge. Interaction helps to build trust and develop collaboration skills. This exercise teaches us to integrate all possible ways of communication. One point that Dr. Stolovich emphasizes in the importance of meeting face to face with all members, document the outcomes of the meeting and share it with all participants, accept feedback and modify as needed. Communication can affect any project if not used effectively.
Laureate Education. (Producer). (2010). Communicating with Stakeholders. [Online]. Retrieved from Walden University eCollege.
Laureate Education. (Producer). (2010). Multimedia Program: "The Art of Effective Communication"